Privacy Policy

Effective Date: May 4, 2026
Last Updated: May 4, 2026

Pulsery is committed to protecting your privacy.

This Privacy Policy explains how Pulsery collects, uses, stores, and protects information when you visit our website, book a demo, contact us, or use our platform.

For this policy, “Pulsery,” “we,” “us,” and “our” refer to OmniLabs Technologies, operating the Pulsery website and platform.

1. What Pulsery Does

Pulsery is a hyper-personalization and product recommendation platform for e-commerce brands. We help merchants use customer behavior, Shopify data, product data, campaign engagement, machine learning signals, and AI-generated content to create more relevant email campaigns.

2. Information We Collect

We may collect the following types of information.

Information You Provide Directly

When you book a demo, contact us, join a pilot, or communicate with us, we may collect:

• Name
• Work email
• Company or brand name
• Store URL
• Monthly order volume
• Current email platform
• Campaign challenges or goals
• Any message or information you submit to us

Account and Platform Information

If you use Pulsery, we may collect information related to your account and workspace, such as:

• User name
• Email address
• Company name
• Role or permissions
• Login and authentication information
• Tenant or workspace details
• Platform settings and preferences

E-commerce and Campaign Data

When a merchant connects an e-commerce store or uses Pulsery, we may process data needed to provide the platform, including:

• Customer profiles
• Customer email addresses
• Order history
• Product catalog data
• Purchase behavior
• Browsing or storefront behavior
• Cart and checkout activity
• Email campaign activity
• Email opens, clicks, bounces, complaints, and unsubscribe events
• Segmentation and scoring data
• Campaign content and performance data

Website and Usage Information

When you visit our website or use our platform, we may collect technical and usage data, such as:

• IP address
• Browser type
• Device type
• Pages viewed
• Referring pages
• Time spent on pages
• General usage activity
• Error logs
• Performance data

Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep the website working properly
• Understand website traffic
• Improve user experience
• Remember preferences
• Measure campaign or website performance

You can control cookies through your browser settings.

3. How We Use Information

We use information to:

• Provide and operate Pulsery
• Book and prepare for demos
• Respond to inquiries
• Create and manage user accounts
• Connect and sync e-commerce store data
• Generate personalized campaign content
• Recommend products
• Build audience segments
• Score customer behavior and campaign signals
• Analyze campaign performance
• Provide campaign insights through chat or voice features
• Send transactional or service-related messages
• Improve our product, website, and customer experience
• Detect, prevent, and resolve technical or security issues
• Comply with legal, regulatory, and contractual obligations

4. AI and Machine Learning

Pulsery uses AI and machine learning to support features such as:

• Personalized email content generation
• Product recommendations
• Audience segmentation
• Churn risk prediction
• Conversion propensity scoring
• Customer health scoring
• Campaign insights and reports

We use these technologies to help merchants make better campaign decisions. Pulsery is designed to keep the merchant in control of campaign creation, review, approval, scheduling, and sending.

5. How We Share Information

We do not sell personal information.

We may share information with trusted service providers that help us operate Pulsery, such as:

• Cloud hosting providers
• Database and infrastructure providers
• Email delivery providers
• Analytics providers
• Authentication providers
• AI and machine learning service providers
• Customer support and communication tools
• Payment processors, if applicable

These service providers may only use information as needed to provide services to us.

We may also disclose information if required to:

• Comply with law
• Respond to legal requests
• Protect our rights, users, customers, or the public
• Prevent fraud, abuse, or security issues
• Complete a business transaction such as a merger, acquisition, financing, or sale of assets

6. Merchant Customer Data

Pulsery may process personal information about a merchant’s customers on behalf of that merchant.

In those cases, the merchant is responsible for having the proper rights, notices, consents, and legal basis to provide customer data to Pulsery and to use Pulsery for email campaigns, personalization, product recommendations, and analytics.

Pulsery processes merchant customer data to provide the platform and related services.

7. Email Marketing and Unsubscribes

Pulsery supports email campaign workflows, suppression management, bounce handling, complaint handling, and unsubscribe-related functionality.

Merchants are responsible for ensuring their email campaigns comply with applicable laws, including requirements related to consent, sender identification, and unsubscribe mechanisms.

8. Data Retention

We keep information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, contract, security, fraud prevention, accounting, dispute resolution, or legitimate business needs.

Merchant customer data may be retained according to the merchant’s account settings, contract terms, or deletion requests.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. International Transfers

We may store or process information in countries outside your province, state, or country of residence. These countries may have privacy laws that differ from those where you live.

When we transfer information, we take reasonable steps to protect it in accordance with this Privacy Policy and applicable law.

11. Your Rights and Choices

Depending on where you live, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request information about how your data is used or shared
• File a privacy complaint

To exercise your rights, contact us using the details below.

12. Children’s Privacy

Pulsery is not intended for children. We do not knowingly collect personal information from children.

13. Third-Party Links and Integrations

Our website or platform may contain links to third-party websites, services, or integrations, including e-commerce platforms, email providers, analytics tools, or scheduling tools.

We are not responsible for the privacy practices of third parties. Their own privacy policies apply.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and may provide additional notice where appropriate.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

OmniLabs Technologies
Email: hello@pulsery.io
Address: 319 W Hastings St, Vancouver, BC V6B 1H6